Refund policy

At Pitara Living, every piece is handcrafted with care and inspected before it leaves our studio. We take quality seriously, and we hope you love what you receive.

Our Policy

We do not accept returns or exchanges for change of mind, style preference, or print variation, as these are natural characteristics of handmade, hand block-printed textiles.

We will facilitate an exchange only in the case of a genuine manufacturing defect, subject to the conditions below.

Eligibility for Exchange

To be considered for an exchange, the following must apply:

  • You must notify us within 24 hours of delivery at hello@pitara.living
  • You must share an unboxing video clearly showing the defect, this is mandatory
  • The product must be unused, unwashed, and returned in its original packaging with all tags and labels intact
  • The product must not have been altered in any way

The following are not eligible for exchange under any circumstances:

  • International orders
  • Customised or personalised orders
  • Products purchased during a sale or promotional period
  • Damage relating to style, design, print variation, or colour difference due to photography

How to Exchange

If your order qualifies, write to us at hello@pitara.living within 24 hours of delivery. Our team will respond within 2 business days (Monday–Friday, excluding public holidays) and guide you through the next steps.

You will be asked to:

  1. Pack the item in its original packaging, including the invoice, tags, and any accessories
  2. Ship it to our address (shared by our team upon approval)
  3. Share your name, address, and order number with the shipment

Once received, the item will undergo a quality inspection. If approved, a replacement will be dispatched within 7 business days. We will replace with the same product; if unavailable, a product of equal or greater value will be offered.

Please Note

  • We do not arrange pick-ups. Return shipping is the customer's responsibility.
  • Exchanges will not be processed for incorrect or incomplete shipping addresses provided at the time of order.
  • If delivery fails twice or the package is refused, the exchange request will be void.
  • Please inspect your package before signing for delivery. If it appears damaged or tampered with, refuse acceptance and note "Damaged package" on the delivery receipt.